Contact Support
Email support@yardguardianai.com with what you were trying to do, where the issue happened, and your app version and device model if available.
Do not send passwords, full payment card numbers, API keys, or sensitive/private photos unless support specifically asks for them through a secure process.
Use this as a practical draft for https://yardguardianai.com/support. Final review is required before publishing.
Last updated: [TODO: final date]
Effective date: [TODO: final date, if needed]
YardGuardian Support
YardGuardian helps homeowners turn real yard photos into AI landscape design ideas, planning notes, plant guidance, revisions, and shareable exports.
Contact
Support email: support@yardguardianai.com
Support URL: https://yardguardianai.com/support
Expected response time: [TODO: response-time expectation, such as 1-2 business days]
What We Can Help With
Photo upload or selected-photo access issues
AI generation errors, stuck designs, or failed retries
Unrealistic design results, plant fit questions, or revision trouble
Saved projects, exports, sharing, and planning packets
Purchases, subscriptions, design bundles, restore purchases, and access issues
Privacy questions and support-record deletion requests
Before Contacting Support
For the fastest help, please include:
What you were trying to do
Where the issue happened: upload, generation, revision, export, purchase, restore, Profile, or Support
Your app version and device model, if available
The approximate date and time of the issue
The yard goal you were using, such as curb appeal, backyard, garden bed, privacy, low maintenance, or watering
Do not send passwords, full payment card numbers, API keys, or sensitive/private photos unless support specifically asks for them through a secure process.
Photo Upload Troubleshooting
If a yard photo will not upload or does not produce a useful result:
Use a clear daylight photo.
Stand back far enough to show the full yard area.
Include a house, fence, patio, driveway, or other fixed object for scale when possible.
Avoid heavily edited images, screenshots, zoomed-in plant-only photos, or very dark photos.
Check that YardGuardian can access the selected photo.
Try a smaller or clearer version of the photo if upload fails.
If a photo includes private information, crop or blur it before sending anything to support.
AI Generation Troubleshooting
If generation fails, gets stuck, or the result does not match your goal:
Check your internet connection and try again.
Confirm you selected a yard photo and goal.
Confirm your ZIP code or climate guidance is entered if plant fit matters.
Keep revision instructions short and specific, such as "add privacy along the back fence" or "make this lower maintenance."
If the result is unrealistic, try a revision or contact support with a short description of what looks wrong.
AI-generated landscape ideas may be inaccurate, incomplete, or unsuitable for a specific property. Verify details before buying materials or starting work.
Purchases, Subscriptions, And Restore Membership
YardGuardian purchases are handled through Apple's App Store purchase system.
If a subscription, design bundle, restore, or available design count does not look right:
Open the Profile tab or paywall and try Restore Membership.
Confirm you are signed into the same Apple ID used for the purchase.
Check whether the purchase is a subscription or a one-time design bundle.
Contact support with the issue type and approximate purchase time if access still does not appear.
Subscriptions are managed and canceled through your Apple account settings.
Refunds
App Store refunds are handled by Apple. YardGuardian can help troubleshoot access, restore, and entitlement issues, but Apple controls App Store billing and refund approval.
Privacy And Support Record Requests
For privacy questions or support-record deletion requests, email support@yardguardianai.com.
Please include enough information to help identify the relevant support request, project, or purchase access issue, but do not send passwords, full payment card numbers, API keys, or sensitive/private photos unless support specifically asks through a secure process.
Privacy Policy: https://yardguardianai.com/privacy
Terms of Use (Apple Standard EULA): https://www.apple.com/legal/internet-services/itunes/dev/stdeula/
Landscape Planning Reminder
YardGuardian provides design ideas and planning guidance. Before installing plants, hardscape, grading changes, drainage, play equipment, fences, pools, lighting, irrigation, or structural features, verify measurements, utilities, easements, local codes, HOA rules, permits, plant safety, and installation details with qualified professionals and local requirements.